Privacy policy

Privacy Policy

Last updated: June 3, 2025

·       This Privacy Policy describes how Cherished Ones LLC dba Pet Perennials ("Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from petperennials.com (the "Site"), or otherwise communicate with us (collectively, the "Services"). "You" and “Your" refer to users of the Services, whether as a customer, website visitor, or another individual whose information we collect pursuant to this Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, legal requirements, or for other operational reasons. When we update the Policy, we will revise the "Last updated" date and, if required by law, notify you of material changes.

Information We Collect and How We Use It

We collect and use your personal information for the following purposes:

Information You Provide Directly

This includes:

  • Contact Information: Name, email address, phone number, billing and shipping address.
  • Order Information: Items purchased, payment confirmation, delivery information.
  • Account Information: Username, password, security details.
  • Shopping Preferences: Items viewed or saved, cart contents, loyalty points, reviews, referrals, and gift cards.
  • Support Communications: Messages or details you share via email, chat, or forms.

You can choose not to provide certain information, but this may limit access to features of the Services.

Information Collected Automatically

We may collect information about your usage of the Site through cookies and similar technologies:

  • Device type and identifiers
  • IP address and location (inferred)
  • Browser and network information
  • How you interact with our Site and Services

Information from Third Parties

We may receive personal data from third parties such as:

  • Service Providers: Including Shopify, our payment processors, shipping partners, and analytics tools.
  • Marketing Partners: Who help us deliver advertising and measure engagement.

All third-party data is handled consistent with this Policy.

How We Use Your Information

We use your personal data to:

  • Fulfill orders, process payments, manage deliveries, handle returns and provide Services
  • Communicate with you regarding your account or transactions
  • Improve the functionality, performance, and usability of our Site
  • Detect and prevent fraud, abuse, and other illegal activity
  • Provide customer support and respond to inquiries
  • Market our products and services (with your consent where applicable)

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For details, see Shopify's Cookie Policy. You can manage your cookie preferences in your browser settings. Note that some functionalities may not work if cookies are disabled.

Our Site does not respond to “Do Not Track” signals. Learn more at www.allaboutdnt.com.

Disclosure of Personal Information

We may share your information with:

  • Vendors and Service Providers: For operations like hosting, payment processing, shipping, and customer service.
  • Marketing Partners: For advertising and analytics purposes.
  • Affiliates and Corporate Entities: Within our group for internal business operations.
  • Legal or Regulatory Bodies: If required by law or to protect our rights.
  • During Business Transfers: Such as mergers or acquisitions.

We do not knowingly sell or share sensitive personal information or use it to infer characteristics without your consent.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Delete your data
  • Opt out of targeted advertising or data "sales" or "sharing"
  • Receive a copy of your data (portability)
  • Withdraw consent at any time
  • Restrict processing under certain conditions
  • Appeal a decision if we deny your request

To exercise your rights, contact us at the details below. We may verify your identity before responding. Authorized agents can also submit requests on your behalf, with appropriate proof.

Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect information from minors. If you believe a child has provided us with personal information, contact us and we will delete it.

Data Retention and Security

We retain your personal data only as long as necessary for the purposes outlined in this Policy, including legal, accounting, and reporting obligations.

We use reasonable technical and organizational measures to protect your information. However, no system is completely secure, and we encourage safe online practices.

International Users

Your data may be stored or processed in the United States or other countries outside your jurisdiction. We implement safeguards as required by applicable law for international data transfers.

Third-Party Links

We may include links to external sites. We are not responsible for their privacy practices. Please review their policies before submitting personal data.

Complaints

If you have concerns about how we handle your data, contact us using the details below. Depending on your jurisdiction, you may also file a complaint with your data protection authority.

Contact Us

For questions or to exercise your rights, contact:

Pet Perennials
PO Box 8034    PITTSBURGH, PA 15216
Email: customerservice@petperennials.com
Phone: 855-573-3887

This Privacy Policy is compliant with U.S. state privacy laws, GDPR (EU/EEA), and applicable international regulations. Please check back periodically for updates.