Yes!  You can choose
to send your order as a gift by selecting from the available fields to add a
greeting card and add gift wrap. You’ll also have the option to pick a message
or to type a custom, personalized message (up to 225 characters), which we will
hand write on the card. We’ll giftwrap the item and ship it directly to the
recipient. Remember to provide the recipient’s shipping address during
checkout.

Note for Business Clients: Please log in to your Gift Perks account to access the Gift Package Catalogs and pricing.

Personalized messages are always handwritten, making your gift even more meaningful. For sympathy gifts, we recommend acknowledging the pet by name and expressing your care and support. Thoughtful and heartfelt messages go a long way.

Every gift is wrapped in both paw print and brightly colored tissue paper. For holidays or birthdays, themed tissue paper is used. All gift packages include a handwritten card if a message is provided.

Yes, but if you're shipping to multiple addresses, you’ll need to place separate orders for each recipient.

We offer a variety of pet-themed cards for sympathy, birthdays, thank you, weddings, engagements, new pets, and other milestones. All can be personalized with a handwritten message. Stationery/cards can be ordered in sets of 6 from the Pet Cards Collection. Select cards are available within the collection and may be sent individually and will include a decal and personalized handwritten message.

Orders are typically fulfilled within 24-48 business hours (Monday–Friday). Orders placed over the weekend or on holidays are shipped on the next business day.

We primarily use USPS First Class for packages under 1 lb. (3–5 business days delivery). You may choose expedited options with USPS or UPS at checkout. Please note that delivery estimates are not guaranteed, especially during peak seasons. When a package is handed off to the shipping provider, Pet Perennials has no control over delivery times.

If your package is returned due to an incorrect address:

• Consumers:
  We’ll issue a partial refund (excluding shipping, gift wrap, and
  card). Personalized items and Greeting Card + Decal combos are
  non-refundable.
• Business
  Clients: We’ll notify you and offer two options:

1. Re-ship
   with updated address (new shipping charges apply)
2. Partial
   refund (less shipping and personalized greeting card) – Personalized
   items and Greeting Cards are non-refundable.

One of ten different keepsake stone hearts is randomly embedded inside the candle and is revealed as the wax melts. Refer to the included Legend Card or scan the QR code on the candle to learn the meaning of your stone. To keep it, remove it from the melted wax and wash it with soap and warm water.

Each candle has an estimated burn time of approximately 20 hours, though actual times may vary.

Yes! The “Pollinator” wildflower mix includes 16 pet-safe flowers: California Poppy, Purple Coneflower, Bee Balm/Wild Bergamot, Blanket Flower, Cosmos Sensation Mix, Crimson Clover, Dwarf Lupine Pixie Delight Mix, Dwarf Sunspot Sunflower, Lacy Phacelia, Lance Leaved Coreopsis, Meadowfoam, Mexican Hat, Partridge Pea, Perennial Lupine, Plains Coreopsis, and Arroyo Lupine. These can grow in most North American regions. Each seed packet may vary in the mix of these wildflower seeds.

Each kit makes 10–12 wafers. Lay them flat on soil in a sunny spot, about an inch apart. No need to dig or cover, just keep them watered until they sprout. Covering with soil or “planting” may interfere with the wafer’s ability to sprout.

Yes! We specialize in thoughtful, pet-themed gifts that celebrate milestones, including:

• Sympathy and Pet Memorial Gifts
• Milestone Gifts
• Pet Greeting Cards
• Pet Themed Air fresheners
• Digital Gift Cards

We’re always open to suggestions. Email: customerservice@petperennials.com

Never. Please see our Privacy Policy for full details.

Many businesses find it challenging to create meaningful, lasting connections with their customers and employees. Milestones, especially the loss of a beloved pet, offer a unique opportunity to show compassion and care. Honoring the memory of a client’s pet demonstrates empathy and reinforces that their relationship with their pet truly mattered. These small but powerful gestures build loyalty, trust, and goodwill, the cornerstones of a thriving business and some of the best public relations your brand can earn.

It’s free to join and gives your business access to exclusive pricing on thoughtful gift packages. Every package includes a curated gift, handwritten card, gift wrap, and shipping.

Register directly from our Business Registration page.

Still deciding? Learn more on our Business Programs page.

Log in with your email and password. Go to “Gift Package Catalogs,” choose a collection, select a gift and card, write your message, and enter the recipient's address.

Available Gift Package Catalogs (collections) include:

• Pet Loss Gifts
• Human Sympathy Gifts
• Get Well Gifts
• Welcome Gifts
• Milestone Gifts
• Birthday Gifts
• Recognition Gifts
• Value Gifts
• Air Fresheners
• Card & Decal Combos

You can also place orders via:

• Phone or Text: 855-573-3887
• Email: sales@petperennials.com
• Fax: 866-643-0136

When ordering via phone, text, email, or fax include:

1. Company name or main account contact
2. Recipient’s name and address
3. Pet’s name and type of pet (dog, cat, horse, etc.)
4. Gift selection and card type
5. Custom card message (or specify if using one on file)

Note: We require updated billing information on file to order via phone, text, email, or fax. Be sure to notify us of any changes to your selected billing profile.

We also offer Custom Promotional Products.

Custom branded products like tennis balls, drawstring backpacks, and air fresheners are practical, memorable, and cost-effective ways to keep your business top of mind. Whether given to clients or handed out at events, these items turn everyday use into ongoing brand visibility and leave a lasting impression. Access is available to the Custom Promotional Product catalog once you sign into your Gift Service account.

Yes, each order allows you to type a unique message. You can also reuse saved messages or select from suggested ones.

We’ll notify you. Options include:

• Re-ship with updated address (new shipping cost)
• Partial refund (minus shipping, gift wrap, and card)

Note: Personalized items and card-decal combos are not refundable as they are not able to be re-stocked.

No. There are no minimums or monthly fees. Whether you send 1 or 100 gifts a year, your discounted pricing remains the same.

Yes, your order confirmation email will include a paid invoice suitable for expense tracking and tax purposes.

You’ll receive an order confirmation and tracking information once the package ships.

Yes. Email sales@petperennials.com,
text or call us at 855-573-3887, or visit our Business Registration page to request access to the Wholesale catalog with pricing.

Clients often respond with heartfelt thanks and appreciation. The surprise and personal touch of our gifts create lasting impressions and reinforce your brand’s thoughtfulness. Recipients of our gift packages often take to social media to share thoughtful gestures with friends and family. Your goodwill turns into good P.R. for your business!

Yes! We welcome:

• Channel partnerships with software platforms (e.g., Groomsoft)
• Referral programs that reward sharing our service
• Nonprofit collaborations via product donations or fundraising support

Interested? Email sales@petperennials.com