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Return Policy

How to Return

If you purchased a product(s) directly:

1. Package your unused Item(s) include a note with the following information: original order number, your email address, your telephone number.

2. Ship Your Package use any carrier and method you prefer, You are responsible for the cost of return shipping. Mail to: Pet Perennials Returns P.O. Box 8034 Pittsburgh, PA 15216

3. Refund Issued once we receive the returned unused item(s) we will refund the cost to the payment method used at time of order.

If you received a product(s) as a gift:

If you received your item(s) as a gift from someone else the refund will be provided to the purchaser. We will issue a refund for the unused item(s) only. The greeting card and gift wrap cost of $3.00 is not reimbursable. The cost to ship the return to us will be deducted from the reimbursable amount as well. Please email customerservice@petperennials.com and provide the following information: 

1. Full name of person who paid/sent you the gift package.

2. Reason for the return.

3. Your contact email and telephone number.

Once we receive your email we will email you a paid return label, You will affix this to your package and ship it back to us. Once we receive the unused item we will refund the purchaser with the balance owed. Keep in mind the return shipping label cost and the $3.00 card/gift wrap fee will be deducted from the total value the purchaser is reimbursed.

Pet Perennials customers service policy is simple! We are committed to providing our customers with total satisfaction. Contact us at customerservice@petperennials.com or call 1-855-573-3887.